Prior to the warranty claim we ask you to read the general warranty terms & information. We assume that you have read and followed the installation instructions. These installation instructions are provided in the purchasing process both digitally and on also on paper supplied with the product at purchase. Check whether these instructions have been followed accordingly.
When you call the customer service you will be given an RMA number for your request. A possible decision can be made to repair or replace the article immediately.
You should now fill in the warranty request form completely and send it by post, fax or email to KAT-Company UG. Warranty parts can only be returned after the completed warranty request form is received by KAT-Company UG.
For account customers
If the warranty claim form is not fully completed and received within 14 days after sending a replacement item, then it should be paid in full. An invoice will be sent out together with the warranty part. When warranty is given the invoice will be credited.
None account customers
If the warranty claim form is not fully completed and received before a replacement part will be sent, then shipping always takes place under C.O.D. Only when the warranty is given, the invoice is credited and the amount refunded.
The warranty for registered part should be returned to KAT-Company UG.
When an item is returned without the warranty request form being completed, the product (when the form is not supplied) will be disposed of after 2 weeks.